Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Lichfield | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Lichfield collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Lichfield is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Lichfield and across the UK. We act as the Data Controller for all personal information you provide to us.

Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of information:

• Personal identifiers: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, and any other clinical details relevant to your weight loss consultation and treatment.
• Payment information: Billing details processed securely through our payment provider.
• Communication records: Records of any messages, emails, or calls between you and our pharmacy team.
• Technical data: IP address, browser type, and website usage information collected automatically when you visit our site.

How We Use Your Data

Your information is used for the following purposes:

• To assess your suitability for weight loss treatments and issue prescriptions where appropriate.
• To process and dispatch your orders. Once your consultation is approved by our pharmacist, orders are delivered within 1 working day.
• To maintain accurate patient records and ensure your ongoing safety.
• To communicate with you regarding your orders, consultations, or any clinical concerns.
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• To improve our services through anonymous, aggregated analysis of website usage.

The legal bases for processing your data include the performance of a contract, compliance with legal obligations, and, where applicable, your explicit consent for the processing of special category health data.

Cookies

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: To monitor site performance and visitor behaviour anonymously.
• Functional cookies: To remember your preferences and improve usability.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Third Party Sharing

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

• Healthcare professionals: Where clinically necessary, relevant health information may be shared with GPs or other healthcare providers involved in your care.
• Delivery partners: Your name and address will be shared with our courier service solely for the purpose of fulfilling your order.
• Payment processors: Billing information is handled by our secure, compliant payment provider.
• Regulatory bodies: We may be required to share information with the GPhC, NHS, or law enforcement agencies where legally obliged to do so.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment data is retained only for as long as required by law.

Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for your data to be deleted where there is no lawful reason for us to retain it. You may also request that we restrict how we process your data, object to certain types of processing, and request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your privacy rights, please get in touch with us:

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.